New Silk Road Hemp Infused Candle

We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible

The available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.

The shipping cost will be multiplied accordingly for orders that require more than one service.

Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Evri, Yodel, DPD, DHL, UPS and UK Mail.

In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.

In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier's investigation as final.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can get the situation resolved as quickly as possible.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at sales@cbdshack.co.uk. You’ll need to make sure you include the order number in any correspondence relating to returns.

If you change your mind and wish to return an item, you will be liable for returns costs.

If the returned item is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing any items for damages.

If your return request for damaged or faulty items is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@cbdshack.co.uk.

Our Price Match Promise means that if you find any of our CBD products at a lower advertised price in stock online elsewhere, we will match the price for you and add an extra 10% discount.

To get the best price just send us a an email or click here to access the Price Promise form.

Please make sure you include the following details:
• The product name and the product code
• The website address of the online retailer where you spotted the product.

Once we’ve confirmed the price of the product we’ll provide you with a code to enable you to complete the purchase with an additional 10% discount.