Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can get the situation resolved as quickly as possible.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at sales@cbdshack.co.uk. You’ll need to make sure you include the order number in any correspondence relating to returns.

If you change your mind and wish to return an item, you will be liable for returns costs.

If the returned item is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing any items for damages.

If your return request for damaged or faulty items is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@cbdshack.co.uk.